I visited Anvil Close early in December and during my time there, Rowland gave me a Christmas card. The card was funny and individually chosen (a snowman in between two white balls of snow punching each other, trying to break up their “snowball fight”). Rowland had hand written it, so I was touched that he had thought of me.
A short while later I went into the office, where Rowland was sitting next to Hannah writing his Christmas cards. Rowland’s a very sociable chap, and his list was pretty extensive – Hannah had supported Rowland in writing his list of names, which he was referring to, both to spell correctly and not miss anyone out.
The whole interaction was completely relaxed and unpressured, and although I imagine this would have taken a good amount of time, Rowland was able to take as much time as he needed. Hannah was patient and supportive, providing
direction and advice where required (and not when it wasn’t).
Hannah and Rowland seemed very comfortable - sat side by side at the desk, and I liked the way that Rowland regarded the office as just another part of his home. The conversation was informal, with deviations from the writing of cards a regular feature. For those of us that know Rowland, this would not come as a surprise as he values social interaction above pretty much all else, and can wax lyrical at great length on almost any topic.
I found this a really lovely interaction, and it was clear that Rowland (and Hannah for that matter) were also enjoying it. It’s always nice to receive a Christmas card, but seeing the time, effort and care that went into writing my card, and spelling my name correctly, made it all the more special. I think that this moment gave me my first Christmassy glow this year – and as people that know me can testify, this is no mean feat.
Barrie Ellis, Area Manager